No more inbox overload, missed requests, or constant switching between screens.
Our inbox management agent monitors incoming emails, identifies intent, labels and triggers the right workflows for the other agents, so bookings, invoices, and payment requests don’t get stuck waiting in someone’s inbox.
Reduce response time, prevent missed actions, and free your staff from screen-heavy admin, so they can focus on your guests.
When teams rely on manual sorting, important emails get buried and follow-ups slip. Aphy categorises and routes messages immediately, keeping requests moving and reducing service delays.
Constantly checking the inbox interrupts operational flow and steals attention from guests. Aphy reduces the need to monitor and triage continuously, so teams can stay present on the floor.
Many emails require action, not just a reply, for booking creation, invoicing, payment handling and others. Aphy can trigger the right downstream process, turning messages into completed tasks with clear tracking.
Aphy reads, sorts, and drafts replies to emails, keeping hoteliers informed and organized at all times.
Routine questions with a reply ready to be sent
Faster response times
Full visibility 24/7
Aphy facilitates real-time escalation on messages that hoteliers need to urgently handle.
Sensitive or complex guest replies stay with the hotelier
Human in the loop before anything goes out to the guest
Emails get drafted, decisions stay with the hotelier
Aphy shows a record of every message it handles, what was forwarded, escalated, had a reply drafted, and why.
Every conversation logged in one inbox
A record of every reply prepared
Clear action log
Read directly from the industry leaders who trust Aphy.
If you are not looking into a solution with Aphy, then you are not automating enough.
What Aphy makes easy is that their agents are scalable. It’s not starting from scratch every time; we can build on what we’ve already achieved.
This proved essential during early morning surges when hundreds of bookings needed to be processed simultaneously and the solution alleviated pressure on the team, allowing them to focus on more impactful guest interaction.
The foundational pillars making hoteliers love Aphy:
Industry knowledge
Deep operational and technical hotel expertise. A dual fluency that is rare and positions Aphy as a partner who gets it.
Custom workflows
Built to work with your existing systems and configurable to ensure your automations stay reliable, scalable, and hard to replace.
In house tech
A fully developed and managed in-house automation stack that ensures security, scalability, and seamless integration.
Get the answers you need.
It removes repetitive back-office tasks from your team’s day, reducing manual screen time and operational errors so staff can focus more on guest-facing hospitality.
No, you don't. We connect directly to your existing hotel systems, so you can automate workflows. Aphy sits on top of your systems, working as the connector across your tech-stack.
Aphy is designed for visible, controlled execution: actions are carried out with guardrails aligned with your team’s criteria, and the system reports back on what was done and why.
Aphy is based in Switzerland and has clients in the DACH region, Benelux, the United Kingdom and the United States.
Aphy is built to keep hotel data secure while it automates workflows across your existing systems, with access controls and traceable execution so actions and outcomes remain visible and auditable.
Only authorized users and the configured Aphy agents can access the systems and tasks you enable, and activity is tracked so you can review what was done, when, and why.
Aphy’s approach is to automate execution while keeping it transparent and controlled. Our agents are stateless, they process data in real time without storing PII. Confirmation emails, and other communication types are deleted every 30 days.